At ElixirVeda, customer satisfaction is our priority. We take great care in crafting and packaging our candles and home fragrance products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Overview

We accept return requests for eligible products within 7 days of delivery. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received.

Please note that certain products may not be eligible for return due to hygiene, safety, or customization requirements.

Eligible Returns

Returns may be accepted under the following circumstances:

  • Product received is damaged or defective
  • Incorrect item was delivered
  • Product quality issues verified by our support team
  • Item remains unused and in original packaging

To initiate a return, please contact our customer support team with your order details and supporting photographs (if applicable).

Non-Returnable Items

The following items are generally not eligible for return:

  • Used candles or partially burned products
  • Personalized or custom-made candles
  • Gift cards
  • Clearance or final sale items
  • Products damaged due to misuse or improper handling

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider and banking institution.

Exchanges

If you receive a damaged, defective, or incorrect product, we will gladly arrange a replacement or exchange, subject to product availability.

Exchange requests must be submitted within 7 days of receiving the order.

Gifts

If the product was purchased as a gift and shipped directly to you, eligible returns may qualify for store credit or a replacement item.

If the gift was shipped to the purchaser first, refunds will be issued to the original purchaser.

Shipping returns

Customers are responsible for return shipping costs unless the return is due to:

  • Damaged products
  • Manufacturing defects
  • Incorrect items delivered

We recommend using a trackable shipping service when returning products, as ElixirVeda cannot guarantee receipt of returned items without tracking information.

Cancellation Policy

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and will fall under our return policy guidelines.

Need Assistance?

Our customer support team is here to help with any questions regarding returns, refunds, exchanges, or cancellations.

Email: soulsootherrs@gmail.com

Phone: +91-9599543011

Business Hours: 7:00 AM – 9:00 PM

Thank you for choosing ElixirVeda. We appreciate your trust and are committed to providing a premium shopping experience.